Thank you for your interest in DemeTECH and American-Made PPE. We appreciate your support!
Due to a large number of inquiries and orders, it may take us a little longer to respond than usual, but we are doing our best to keep up and will respond to every request.
Here are some of our most frequently asked questions:
Do you sell to individual customers?
Yes, we have opened a retail store to supply the general public and provide the highest degree of protection to everyone who needs a mask. We have millions of masks in stock, and we are making millions more every day. We hope to continue creating thousands of good US jobs while creating products that Americans need in our country. You can shop online at: https://shop.demetech.us.
Do the masks come with ear loops or head ties?
The Surgical Mask Level 3 comes in two forms; 1) elastic earloop or 2) head tie.
The N95’s are all headband elastics.
What is the difference between N95 CUP vs. FOLD respirators?
Cup and Fold offer the same protection, and the difference between them is the way they fit around the face. Although every face is different, we find that the regular-sized folded mask fits the most significant amount of people comfortably.
What are the dimensions of the N95 respirators?
The Fold body is the same on both the regular and small sizes; the only difference is the length of the head straps.
For the Cup model, the body and headbands are significantly smaller.
Small is generally more suitable for women. Large is a regular size for most other individuals. Our N95 sizes are for adults, not children.
Where do you ship?
We ship to all 50 states in the USA. If you have trouble with shipping, please get in touch with firstname.lastname@example.org.
I did not receive an email confirmation. Did my order go through?
Due to the very high demand, getting your order confirmation number may take a little longer than usual. If you do not receive it in 24 hours, please reach out to us at email@example.com.
I placed an order but would like to make a change. Can you help?
If your order has NOT been fulfilled, please get in touch with firstname.lastname@example.org, and we will take care of the change for you. In your email, please specify the change you would like.
If your order has been fulfilled, we cannot make changes as it might have shipped out. However, if you are not happy with the product once received or would still like to make a change, please get in touch with us at email@example.com to help you further.
Do you store credit card information?
No, we do not.
Do you sell 20 N95s or 50 surgical masks per box in smaller quantities?
Yes, we sell surgical masks in packs of 10 and N95s in packs of 5.
Do you sell N95s with earloops instead of headbands?
Our N95s only have headbands. The CDC only allows the headband for NIOSH approval, providing the tighter fit needed.
Are your masks suitable for medical use?
Yes, our surgical masks are FDA approved, and our N95 respirators are NIOSH (CDC) approved. For more information, please email firstname.lastname@example.org.
How do I verify that your surgical masks are FDA approved?
Here is a link to our establishment registration and device listing on the FDA website.
How do I verify that your N95 respirators are NIOSH approved?
This web page provides a table of NIOSH-approved N95 respirators, listed alphabetically by manufacturer.
Can I use the mask more than once?
Masks are intended for single, one-day use. Please see the CDC’s guidelines for mask reusability:
Do you offer discounts to first responders?
Yes, we certainly offer discounts to first responders. For more information, please get in touch with email@example.com.
Do you offer volume discounts?
Yes, we certainly offer volume discounts. For more information, please get in touch with firstname.lastname@example.org.
Do you work with distributors?
Yes, please get in touch with email@example.com.
I am a non-profit and do not pay tax. Can you help me with a tax-exempt order?
Yes. First, please create an account with our Shopify page. Then, email us at firstname.lastname@example.org with your tax-exempt certificate, and we will update your account.
Why is your product so expensive?
Our raw materials are all Made in the USA. Our production is also 100% USA-based, including the labor force. Since starting mask production, we have hired over 1,000 new employees, including operators, technicians, engineers, quality control, administrative staff, and more.
We have NIOSH approval on our N95 masks and FDA approval on our surgical masks. In contrast, the KN95 is a mask made in China with no regulations or oversight on material quality or the labor used to produce it. More than 70% of the KN95s tested fail filtration tests, as per ECRI, an independent US lab. Yes, a Chinese KN95 mask may be cheaper, but it might not protect you against COVID or other viruses or bacteria.