Thank you for your interest in DemeTECH and American-Made PPE. We appreciate your support!
Due to a large number of inquiries and orders, it may take us a little longer to respond than usual but we are doing our best to keep up and will respond to each and every request.
Here are some of the frequently asked questions:
Do you sell to individual customers?
Yes, we have opened a retail store to be able to supply the general public and provide the highest degree of protection to everyone that needs a mask. We have millions of masks in stock and we are making millions more every day. Our hope is to continue making thousands of good US jobs, while creating products that Americans need, in our country. You can shop online at: https://shop.demetech.us
Do the masks come with ear loops or head ties?
The Surgical Mask Level 3 comes in two forms; 1) elastic ear loop, or 2) head tie
The N95’s are all headband elastics.
What is the difference between an N95 CUP vs FOLD respirators?
Cup and Fold offer the same protection, it is about the fit around your face.
Although every face is different, we find that the regular-sized folded mask fits the largest amount of people comfortably.
What are the dimensions of the N95 respirators?
The Fold body is the same on both the regular and small sizes, the only difference is the length of the head straps.
For the Cup model, the body is significantly smaller, as well as the head bands.
Small is more suitable for Women. Large is a Regular size for most other individuals. Our sizes are for adults, not children.
You can find the details of the sizes of the masks in the link below:
Where do you ship?
We ship to all 50 states in the USA, if you are having trouble with shipping, please contact firstname.lastname@example.org.
I did not receive an email confirmation. Did my order go through?
Due to the very high demand, it may take a little longer than normal to get your order confirmation number. If you do not receive it in 24 hours, please out to us at email@example.com.
I placed an order but would like to make a change. Can you help?
If your order has NOT been fulfilled, please contact firstname.lastname@example.org and we will take care of the change for you. In your email, please specify the change you would like.
If your order has been fulfilled, we are not able to make changes as it might have shipped out. However, if you are not happy with the product once received or would still like to make a change, please contact us at email@example.com so we can help you further.
Do you store credit card information?
No, we do not.
Do you sell in smaller quantities than 20 N95s or 50 surgical masks per box?
Yes, we sell surgical masks in packs of 10 and N95s in packs of 5.
Do you sell N95s with ear loops instead of head bands?
CDC only allows the head band for NIOSH approval, as it provides the tighter fit needed.
Are your masks suitable for medical use?
Yes, our surgical masks are FDA approved and our N95 respirators are NIOSH (CDC) approved. For more information please email firstname.lastname@example.org.
How do I verify that your surgical masks are FDA approved?
Here is a link to our establishment registration and device listing on the FDA website. https://www.accessdata.fda.gov/scrIpts/cdrh/cfdocs/cfRL/rl.cfm?lid=691558&lpcd=FXX
How do I verify that your N95 respirators are NIOSH approved?
This web page provides a table of NIOSH-approved N95 respirators, listed alphabetically by manufacturer. https://www.cdc.gov/niosh/npptl/topics/respirators/disp_part/N95list1-d.html
Can I use the mask more than once?
Masks are intended to be single, one day use. Please see the CDC’s guidelines for mask reusability:
Do you offer discounts to first responders?
Yes, we certainly offer discounts to first responders. For more information, please contact email@example.com.
Do you offer volume discounts?
Yes, we certainly offer volume discounts. For more information, please contact firstname.lastname@example.org.
Do you work with distributors?
Yes, please contact email@example.com.
I am a non-profit and do not pay tax. Can you help me with a tax-exempt order?
Yes, please create an account with our shopify page. Email us at firstname.lastname@example.org with the tax-exempt certificate and we will update your account.
Why is your product so expensive?
Our raw materials are all Made in USA and our production is also 100% Made in USA including the labor force. We have hired over 1,000 new employees since starting mask production including operators, technicians, engineers, quality control, administrative staff and more.
We have NIOSH approval on our N95 masks and FDA approval on our surgical masks. KN95 is a mask made in China with no regulations or oversight on the quality of material, or the labor used to produce it. More than 70% of the KN95's tested fail filtration tests, as per ECRI, an independent US lab. Yes, a Chinese KN95 mask may be cheaper, but it probably will not protect you against Covid or any other virus for that matter.