Celltrion DiaTrust™ COVID-19 Antigen Rapid Test, 2 Tests per Pack.
has been authorized by FDA under an EUA. This product has been authorized only for the detection of proteins from SARS-CoV-2, not for any other viruses or
pathogens. The emergency use of this product is only authorized for the duration of the declaration that circumstances exist justifying the authorization of
emergency use of in vitro diagnostics for detection and/or diagnosis of COVID-19 under Section 564(b)(1) of the Federal Food, Drug and Cosmetic Act, 21 U.S.C. &
360bbb-3(b)(1), unless the declaration is terminated, or authorization is revoked sooner.
ONGO Returns Policy
Due to health and safety concerns, COVID-19 Antigen Self-Tests cannot be returned even if unopened and no refunds will be issued. Accordingly, all sales of COVID-19 tests are final.
PLEASE NOTE EXPIRATION DATES BEFORE PURCHASING. Currently, the test expires on the last date of the month printed on your box (i.e. January 2022 means January 31, 2022). However, with medical products under EUA, such as On/Go, the FDA, after close studies, grants rolling expiration extensions. We expect the expiration date to be extended before the end of January and another expiration extension again early in spring. We will continue to closely update our website when the expiration date gets extended.
DemeTECH reserves the right to remedy customer issues and concerns on a case by case basis based on the facts and circumstances of each customer.
In the event your order is missing or arrives damaged, please email shop@demetech.us.
DemeMASK Retuns Policy
Frequently asked questions about returns, refunds, and exchanges.
How do I return?
What items are returnable?
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The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days of the delivered date to shop@demetech.us.
Can the items be exchanged?We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...If you have any queries regarding return or refund, reach out to us at shop@demetech.us.